Our Competitive Edge

learn why institutions buy from us

CUSTOMER SERVICE

We are uniquely designed to provide high quality customer service often driven by the market philosophy. Our flexibility allows us to provide customized services in addition to the adequate communication tools and strong supplier-customer relationship.

AFTER SALE SERVICES

We have a team of professional bio-medical engineers who are trained on all the equipment’s that we supply. They are responsible for all installations, commissioning, maintenance and on-site user training of the equipment.

TECHNICAL BACK-UP

We have fully equipped service centre (workshop) where any malfunctioning of the equipment is attended to by our team of engineers. We keep adequate stocks of original equipment spare parts.

WARRANTY AND SERVICING

We supply all equipments under warranty, upon expiry, the client is obliged to enter into a service contract. We ensure routine preventive maintenance for all supplied equipment in order to avoid premature failure of critical equipment.

VISION STATEMENT

To increase our market share day by day through unique competitive strategies. In serving the general public, the existing and the prospective customer, our Company desires to be recognized as an effective, efficient, trustworthy, ethical as well as a professional one as far as our business partners are concerned. We have the desire that our clients will enjoy buying their medical materials from under one roof.

MISSION STATEMENT

To be an example by going beyond the expectations of our customers enhanced by committed professional and self-starting members of staff governed by synergy and team work.

We work closely in collaboration with you to understand your needs and provide a tailored solution